@article{oai:ritsumei.repo.nii.ac.jp:00001690,
 author = {宮崎, 昭},
 issue = {6},
 journal = {立命館経済学, 立命館経済学},
 month = {Mar},
 pages = {1032--1044},
 title = {顧客満足の外部不経済},
 volume = {59},
 year = {2011}
}