@misc{oai:ritsumei.repo.nii.ac.jp:00011838,
 author = {NAIBAHO, Veronika Hanna},
 month = {Sep},
 title = {IMPROVING PUBLIC SERVICE QUALITY THROUGH CITIZENS' PARTICIPATION (A Case Study of Project Evaluation in Abdul Wahab Sjahranie General Hospital, Samarinda)},
 year = {2012}
}