@article{oai:ritsumei.repo.nii.ac.jp:00001014,
 author = {肖, 栄},
 issue = {2/3},
 journal = {立命館経営学, 立命館経営学},
 month = {Sep},
 pages = {153--173},
 title = {トイレタリー業界における顧客創造　－納愛斯の事例を中心に},
 volume = {50},
 year = {2011}
}